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Privacy Policy

Last updated: April 24, 2025

Welcome to LesBallounes.com ("we", "our", "us"). Protecting your personal information is a priority. This Privacy Policy applies to LesBallounes.com and governs our data collection, usage, sharing, and retention practices.

By using LesBallounes.com, you agree to the data practices outlined in this policy.

1. Definition of Personal Information

For the purpose of this policy, personal information means any data that allows the identification of an individual, directly or indirectly. This includes, but is not limited to, your name, mailing address, email, phone number, payment information, and IP address.

2. Privacy Officer (Law 25 – Québec)

In accordance with Québec’s Law 25, Les Ballounes Inc. has appointed a Privacy Officer responsible for overseeing data privacy compliance.

Name: Privacy Officer
Organization: Les Ballounes Inc.
Email: legal@lesballounes.com

This person acts as the point of contact for any questions, requests, or incidents involving the handling of personal information.

3. Information We Collect

We collect the following personal data when you use our website or make a booking:

  • First and last name

  • Mailing address

  • Email address

  • Phone number

  • Billing and payment details (if applicable)

  • Technical data (IP address, browser type, visited pages)

This data is used to:

  • Deliver the requested services

  • Process transactions

  • Communicate with you

  • Improve the user experience

  • Customize content and marketing offers

4. Data Portability Rights

You may request a copy of your personal information in a structured, commonly used, machine-readable format. Please contact our Privacy Officer to initiate this request.

5. Sharing with Third Parties

We do not sell or rent your personal information.

We may share your data with trusted third-party service providers who assist us with:

  • Delivering services

  • Statistical analysis

  • Email or postal communications

  • Customer support

These providers are contractually required to protect your data and maintain confidentiality.

6. Data Transfers Outside Québec

Some of your personal data may be stored or processed outside of Québec through the use of third-party services, including:

  • Google (analytics and email)

  • Stripe (payment processing)

  • Checkfront (booking and reservation platform)

  • HubSpot (customer relationship management – CRM)

We only use service providers that commit to equivalent or stronger privacy protection standards, in line with Québec's legal requirements.

7. Security of Personal Information

LesBallounes.com uses encryption protocols such as SSL (Secure Socket Layer) to secure data transmission. We also implement reasonable technical and organizational safeguards to protect your information from unauthorized access.

8. Incident Management

In the event of a data breach or unauthorized access, we commit to:

  • Investigate the incident promptly

  • Document the details

  • Notify Québec’s Commission d’accès à l’information, if required

  • Inform affected individuals when the risk is serious

9. Right to Deletion

Upon request, we will delete your personal data from our records, unless:

  • It’s required to provide our services

  • It must be retained for legal compliance

  • It’s needed for legitimate business or archival purposes

Please note that due to backup systems, deletion may not be immediate but will be completed within a reasonable timeframe.

10. Information About Minors

We do not knowingly collect personal data from individuals under 13 years of age without verified parental consent.

11. Communications

You may receive communications from us regarding services, updates, or promotions. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of each marketing email.

12. Policy Updates

We reserve the right to update this policy at any time. If changes are made, we will:

  • Post a notice on our website

  • Email you (if you have an account)

  • Update this page accordingly

Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy:

Privacy Officer
📧 legal@lesballounes.com